I got some vouchers from work recently and decided to put them towards a nice new lens. I spent all night online trying to decide which one I wanted, reading reviews and perusing the various shop websites where it could be purchased.
As it turns out I could use my vouchers at only one photographic shop and that was Jessops. "Did they have it in stock?" I hear you ask. Yes! And at my local branch too! Too excited to sleep I sat up drinking coffee till opening time and made my way to the store.
Now... normally when you walk in this place they jump on you wanting to know if you need help but after walking by the two members of staff having a chit chat at the entrance and waiting for the other member of staff (who was being very helpful to the lady at the counter) I was forced to ask Mr Chit and Mr Chat if there was a member of staff available to help or were they just there for decoration. As it turns out, they didn't have the lens in stock after all. Ho hum. Before leaving I asked for the customer services number. Mr Chit and Mr Chat got a little nervous till I explained that I wanted to call and see what stock levels they had in other stores.
One mobile phone call later I knew that they had stock in the warehouse (which meant a three day wait), stock in Edinburgh (hours and hours away) and stock in London. I trudged up to London where they let me try out the display model and allowed me to get giddy with excitement about my imminent purchase. Only when I was about to pay did they reveal that they didn't have any in store but it would only be a couple of days for delivery. I managed to contain my desire to tell them to foxtrot oscar and told them that I didn't wish to wait.
By this stage I'd pretty much lost hope of getting the new lens but in desperation I checked with Jacobs (another photographic shop) which is right across the road.
Long story short(ish)... They had it. My vouchers weren't valid. I bought it anyway. I went back to Jessops and spent my vouchers on a new camera bag.
In conclusion, I have once again received poor customer service from Jessops. I won't spend any money with them again if I can help it, only vouchers should I get any more. Someone should tell them the difference between a shop and a showroom. Jacobs staff are generally much more helpful and knowledgeable and don't seem to lie to you with as much gusto as the staff in Jessops.
Wednesday 13 August 2008
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